Complaints Policy

ContractLocker takes complaints about our journalism and our services seriously and aims to resolve them promptly, fairly and transparently. This Complaints Policy explains how you can raise a concern and what you can expect from us in return.

Complaints about editorial content should be made in writing through the Contact Information page. Please describe the article in question, the nature of your complaint and any factual points you would like us to consider.

All editorial complaints are logged and reviewed by our Standards Editor. We aim to acknowledge receipt within two working days and to provide a substantive response within twenty working days.

Where we find that a complaint is upheld in whole or in part we will take appropriate remedial action, which may include correcting the article, publishing a clarification and, in serious cases, offering an apology.

If you are not satisfied with our response you may escalate your complaint to the Press Council of Ireland and the Office of the Press Ombudsman, whose contact details are available on their respective websites.

Complaints about our commercial services, including subscription billing, should be directed to our Customer Care team through the Contact Information page. We aim to resolve most commercial complaints within ten working days.

We review this Complaints Policy annually to ensure it remains fit for purpose and reflects best practice in the Irish media industry.